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Click on a question below to see the answer. The answers will come up in pop-up boxes. ~
Eligibility
1. Can anyone choose InterActive! Traffic School for their traffic school requirement? 2. What is your approved school name on the list that the court gave me?
Completion Certificates 1. Is my traffic school completion certificate due on the due date, or do I just need to finish the traffic school course by that date?
2. If my certificate has to be mailed, do you have expedited delivery options?
3. Can you fax or e-mail the traffic school certificate to me or the court?
4. How can I get a duplicate copy of my completion certificate?
5. I completed my program for a citation that I received in Los Angeles County. How can I verify that the court has dismissed my citation?
Court Extensions/Procedures
1. Can I get an extension if I received my citation in Los Angeles County?
2. Can I get an extension if I received my citation in any other California county?
3. What paperwork do I need to turn into the court when I finish the course?
4. It's been a while since I got my ticket, and I still haven't heard from the court. What should I do?
5. If I completed a traffic school program within the last 18 months, can I do it again?
6. Do you offer a Level II, 12-hour second offender traffic school program?
System Requirements
1. How do I download Flash for my computer?
2. Can I do this traffic school program if I have a MAC or WEB TV?
3. What can I do if I can't hear sound?
Program Questions
1. How long will it take me to complete the InterActive! Traffic School course?
2. Do I need to complete the online traffic school course within a certain amount of time after I sign up? 3. If I don't pass the final quiz on my first try, do I have to pay to retake it?
3. If I don't pass the final quiz on my first try, do I have to pay to retake it?
4. I am working on the program for a citation I received in Los Angeles County. Why does the program time out on me? 5. How can I tell how far along in the program I am?
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Identity Verification (Not required for all counties)
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2. I am at the end of my program. How do I access the Online ID program?
3. I paid for the identity verification program and I cannot see the link on the identity verification page. How do I temporarily disable my firewalls?
4. I failed the online ID twice, what do I do now?
Fees
1. I already paid money to the court already, do I also have to pay for traffic school? 2. How am I able to receive a refund for my program?
Miscellaneous FAQ's
1. I entered the wrong case number and/or birth date upon sign up. How can I fix this?
2. Why isn't there a shipping address on my payment receipt?
3. IS THIS TRAFFIC SCHOOL PROGRAM APPROVED BY THE DMV IN CALIFORNIA?
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