We
recommend that first you contact your court to be certain that the
mistake did not originate there. If they have a record of your
completion they will need to re-forward this record to the DMV.
If you completed your program with one of the following counties, you
finished your program through the court liaison (CCS):
Butte, Glenn, Imperial, Napa, Riverside, Lassen, Santa Cruz, Stanislaus
or Tuolumne;
Please call CCS at: (888) 647-3926 ext 1
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For the following counties,
you finished your program through the court liaison (NTSA):
Amador, Solano, Contra Costa, Mendocino, Modoc, Plumas, San Francisco,
Sierra, Siskiyou, Tulare or Del Norte; Please call NTSA
at: (800) 539-8188
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For Los Angeles County:
We do not send certificate copies directly to students of Los Angeles County for security/plagiarism reasons.
The court requires that we fax your certificate directly into them.
The minute we fax your certificate into the court, we send you a fax confirmation if you signed up with a valid Email address. There will be directions on the bottom of your fax confirmation as to how to verify on the Los Angeles County court web site that your certificate has been dismissed with the court.
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If you have contacted the court, AND you did not complete your program
in one of the above-listed counties and you still need a duplicate
certificate, you will need to provide us with the name of the court that
issued your citation and the EXACT month that you completed our
program.
After students complete, we make printouts of their information, and
then they are deleted from our database and filed by month in our
warehouse for 3 years. Since researching this information and creating
and mailing a duplicate certificate is a time-consuming task for our
staff, there is a $10.00 fee for duplicate certificate research.
If desired, you can call our office at (877) 481-4194 to pass along the
needed information and pay for this service. Your duplicate certificate
will be mailed within 7-10 working days.